Scruffy Sofa

As always a good experience!!

Very personal treatment. I had unusual request involving product line that was already being terminated. Yet the crew in London did everything they could to unearth what I needed in the other stores - and then it was delivered exactly as expected. And then shipped to me across ha

I've just purchased two chairs from the Kings Road store. Kurt was so helpful and friendly, and was very patient when I couldn't decide whether to buy them or not! I took my children and my dog in several times to try the chairs and we were all made to feel very welcome. It's a r

Brilliantly iconoclastic

I love Timothy Oulton! The staff at the Horizon Plaza gallery, particularly Oscar, are so helpful and knowledgeable. And also really patient! - I've bought sofas and footstools from them on three separate occasions and spent a lot of timing deciding on what to get - and everyo

Ariel was the most hospitable host and showed us around the whole gallery explaining how everything was produced with time honoured techniques. It is the most incredible place with amazing and original pieces on display. The fabrics and designs are fabulous and we had an exceptio

i visited this shop at Horizon Plaza a few times and I purchased an one seat sofa before. Today i visit the shop again. The staff in this shop are as amazing as before they are so professional. They explained fully to me how the fabric of sofa made from. Each items of furnitur

Isabelle the sales ambassador was charming and knowledgeable all our questions were answered and we are happy with our purchase.

Responsive customer service

Always an absolute pleasure browsing and shopping at Timothy Oulton. Our ambassador Edith is wonderful and a true friend - always helpful and ready to open a bottle of champagne!

I started shop at Timothy Oulton about 2years + at South Horizon Hong Kong Great experience and product designed are very good also. Ms Edith Mak has provided a lot of good professional ideas for my new places. And since then I have recommended Timothy Oulton to other friends a

The Abergavenny team were a delight! Maurice went above and beyond, helping us with our collection getting everything in to the car as we bought more than we had planned to! 6 stars if I could!

I have a fabulous sofa by Timothy Oulton. Looks amazing in my lounge, and very comfy - just what I was looking for. I get many compliments. I had a query, and the team were very efficient in their response - special thank you to Rory!

The staff are so welcoming and helpful when entering into their store in Glasgow. They go above and beyond to help you. Rachel Leiper was so helpful through phone calls and emails. I bought my chair and matching footstool yesterday. Timothy Oulton's furniture is just beautiful!

Dealt with Kurt. He was very helpful and courteous. He helped organised the delivery of our Manx sheepskin chair we bought for our ski chalet in France. Thank you Kurt. Simon & Christabel

A great experience all round and was made to feel like a valued member of the family. Nothing was too much for Neola even though it was late and they were in the process of shutting up shop. Time was taken to explain all the different styles and fillings as well to try them out

Our house is under renovation and we need to look for a bench for my wooden 8 seater dining table. As soon as I walked in, I found the pieces displayed in their showroom are really one of a kind. The staff allow us enough time to browse around and then proceed to ask us what we a

Exceptional customer service at the Horizon Flagship Outlet Store! And a big thank you to everyone in that team especially to Edith Oscar, who put in great effort and patience to help me select the right items!!! I now have over 20 Timothy O’s products in my house, a big big fan

Excellent products and very helpful service from Edith. Thank you again.

From sale to delivery, everything was a pleasure!

helpful & knowledgeable staff in store. Good post-sale follow-ups & excellent delivery & installation.

I would like to take this opportunity to praise Oscar and his sales team for exercising high degree of professionalism and good manner in dealing with my case. I fully appreciated of his performance.

Brilliant buying experience. Shop is fabulous. Products are creative and stylish. Service excellent. A big thank you to the team and a special mention for Kurt, who managed to deliver my dining chairs in time for Christmas. A great talking point and excellent addition to our gro

Great experience in the store - Garry was very helpful and professional and the delivery process was excellent

From the moment we first walked in and throughout our extended buying process, the Timothy Oulton experience has been one of the best I have encountered. We had a fair few questions to ask over the course of a couple of weeks and the help, attentiveness and overall attitude of al

Thoroughly Impressed!! I have been very, very impressed throughout this transaction. The customer service from Kurt was positive, quick and detailed. Our visit to the store was a positive experience, again Kurt was fantastic, very accommodating, friendly and displayed great know

Great service from Kurt - super helpful.

Kurt showed great knowledge of the Timothy Oulton range, never once pushing for a sale , great shopping experience

As always, excellent service from Kurt Buckley at the Bluebird branch, and I expect these new pieces of Timothy Oulton furniture to be just as wonderful as my previous purchases.

Timothy Oulton drawn a great highlight to my first house in HongKong. We looked for the boat-wood furniture but cannot find the quality pieces in the market until we visited Timothy Oulton at Horizon Plaza. Firstly stepped in the showroom, Oscar patiently listen what we wanted th

I recently purchased the Odeon rectangular pendant from TO HK. Edith was helpful and responsive in arranging staff to help me select the appropriate lighting size by drafting up a 3D mock up of my dining room to visualize how the various lengths and styles would look against our

The support from the Hong Kong team, Horizon Plaza Gallery, was exceptional. They were always super prompt, professional and helpful at every step. We love you Edith! We now have home full of gorgeous - and insanely comfortable- furniture. So happy.

Comfy Nest Sofa I bought my Nest Sofa a few months ago from Edith and she gave me great service. It took much longer to get the sofa because they had some delay with fabric supply but it was worth the wait!

What an amazing little gem of a shore. With the nicest most welcoming staff we have ever met. Big Thank you Maurice and Claire who could not of been more helpful, going above and beyond to help us and create the perfect experience to go with the perfect TImothy Oulton pieces we

We visited the Timothy Oulton Outlet in Abergavenny, what an amazing shop, so many beautiful and unique pieces (we filled a van). The staff are really friendly and helpful and the prices are great too!. I would definitely recommend a visit.

From the moment we walked into store we were greeted with a warm smile and an offer of a glass of champagne - what more could you want from a shopping experience. Kurt was charming and extremely knowledgeable about the products. He carried over countless examples, nothing was too

Excellent customer service … brilliant products

We visited Timothy Oulton on Kings Road in London last year and spoke to Kurt. He was a pleasure to deal with: he understood our needs, explained the range of options provided by Timothy Oulton and came up with some great ideas to make our decision easy. Since then he has provi

Oscar who is the assistant manager of Timothy Oulton Hong Kong saved the company from a possible PR disaster and I appreciate the service he provided . Bought a set of lounge sofas from this company about 6 months ago and found some “bed bugs” and he helped to replace the whole s

Beautifully designed quality pieces of furniture backed by customer service where nothing is an issue. If you’re fortunate to visit one of their stores it’s a must as it’ll blow your mind

Staff are just absolutely amazing! Big thank you to the wonderful pregnant lady for doing such an amazing job (sorry I cannot remember her name!). Thanks to her, we bough our our first forever home pieces.

Attentive staff and knowledgeable. Professional attitudes.

Great place and wonderful designs. Specially liked the real size Apollo 11 redesigned Lunar Module in the store. Very friendly Thomas will show you the place. To recommend!

Great products and very helpful service by the Sales staff

I absolutely Love this Timothy Oulton store on Tottenham Court Road. I had been looking at a sofa here for over a year and finally decided to make the purchase thanks to the Wonderfull Thomas who really knew the products. He moved above and beyond to help me visualise how my sofa

Excellent service, extremely helpful and knowledgeable lady

We just received our couch (small nest white linen) and could not be happier with it! It is so comfortable and gorgeous, it totally elevates the reception area. We've also had 5 star experience with our TO Senior Ambassador, Gary who helped us out initially in the store and has b

I had the pleasure of working with Kurt Buckley when purchasing some furnishings from Timothy Oulton . He was extremely professional and accommodating with my requests . I am very impressed with my experience shopping at Timothy Oulton and look forward to working with Kurt again

I attended a networking event in August - the first time I had stepped into a Timothy Oulton gallery. Four months later and I have just taken delivery of two serpentine sofas (velvet navy and velvet melting paisley) along with four cushions. Absolutely superb service throughout b

Kurt was really helpful and patient giving us time to think about our options and even offering great suggestions and sending us mock up photos of what the pieces we liked might look like in our room. A really pleasant and personal experience. We would definitely seek Kurts's hel

Stunning gallery and an amazing shopping experience. Second to none customer service from the store ambassador Roberta Mosseri, who was very welcoming, helpful and so patient with me. Creativity and luxurious feel throughout! Loved the collection of their mirrors, lighting and th

We met Kurt at the Bluebird he was extremely helpful and very prompt with quotes and getting back to my questions sending visuals too which made my decision making easier. We have ordered through him and hope the service continues to be as good.

Friendly, knowledgeable, prompt service throughout the process.

I was really delighted to have booked myself in for the incredibly creative Timothy Oulton experience in Tottenham Court Road, London. Thomas Payne (assistant manager) was absolutely amazing. His customer service skills were great! I was made comfortable and very well looked afte

Neola was extremely helpful from start-to-finish and reacted promptly to my endless revised quotes and requests. 10 out of 10 !

Excellent 5 star service by Kurt from the Bluebird branch! He was fantastic in arranging my online order. Friendly, helpful and efficient. Would not hesitate to shop here again! Thank you :)

Tracy was very helpful

Excellent quality will last for years. Everyone says its made to the highest standard. 100% worth the money. Wouldn't hesitate In buying another.

wandering in to look at store sofas. Tracey went through all the different options, designed a sofa combination using the measurements of my room and we decided to place the order after a week so. heading back over to visit this week to probably buy another arm chair that Tracey

Had an outstanding experience at the Timothy Oulton flagship store on Kings Road. Kurt was knowledgeable, attentive and puts the the customer first, whilst Chloe is calm, charming, kind and engenders trust. The showroom is a work of art and has obviously been put together with ca

Chloe and Kurt at the Bluebird Store are absolutely fabulous! Their attention to detail and knowledge is second to none. The Timothy Oulton merchandise is superb, the craftsmanship is phenomenal. Highly recommend, especially if you desire a little bit of a “Rock and Roll” loo

Excellent service by Chloe on Bluebird branch! She was super attentive to all our wishes and needs and we will go again to shop from there because of her! Thank you.

Love the products, great team (particularly Kurt in the Bluebird store), prompt responses, helpful advice - all makes it such a positive experience

Sales executive was good, helpful and friendly. High quality furniture. It is my favourite brand. Delivery was also very smooth.

Thought I would write a few words about the amazing store in Abergavenny. I have been going there many years and have always had a warm welcome from Maurice, Clare and Beth. The service and advice they provide is first class! Nothing is too much trouble for this terrific trio !

When you visit T.O. Kings road London, you are in for a treat. Carline, Chloe and Kurt are just the friendliest and welcoming people.They are so knowledgable and they will help you find just that particular item that enhances your living space. The experience of being in the Gall

Abergavenny Outlet Store - all staff offered great customer service and dealt with queries promptly. Felt very comfortable browsing with no hard sales. Fab store with some fabulous discounted furniture. Would definitely purchase from here again.

I have been a long time client and collector of Timothy Oulton and felt compelled to write in praise of my new SA, Marcos Lazzarotto in the King's Road London store. Please note, this review is completely unsolicited and is the first I have given in relation solely due to quali

Exceptional experience with Timothy Oulton. Kurt is a trusted advisor, really helping us understand our space and gave us many options to work with. Really excited to be part of the Timothy Oulton family and to continue to work with Kurt

Timothy Oulton is a gorgeous, gorgeous brand of furniture - very quirky and with high end quality. Roberta made the whole process very simple and enjoyable. My chairs came when expected. Stunning!

Attentive knowledgeable staff - knew product well and very sociable

just a call to the store with an enquiry led to a very helpful Sam on the otherside with his assistance led to a store visit and a sale,, truly amazing staff very knowledgeable store is great too like an art gallery tgan you

Thomas Payne in amazing. He’s so helpful and nothing is a too much for him. He’s a man who clearly loves his job and the product. A real asset.

My wife and I visited the Tottenham Court Road Branch and instantly loved the Timothy Oulton style. Whilst looking around we were made to feel very welcome by the friendly and helpful staff. Thomas, the assistant manager was great and sent us all the measurements and options of t

Great service, lovely quality and came when they said it would.

Great experience, always fast to respond and very hospitable, giving good feedback about products too as I have bought things over the video.

I’ve had many dealings the the Abergavenny store and have always experienced exceptional customer service. The staff are friendly, helpful and possess an amazing amount of product knowledge.

courteous and efficient, prompt to return calls

I found the Customer service excellent in your Liverpool store, both Teresa and Pat went above and beyond to find me the items l requested, great shopping experience, l will definitely shop there in the future, l will also recommend to friends and family.

Great team, everything is always very easy and simple

I went out of my house in the most terrible conditions just to buy a blender at Robert Dyas, I'd have never imagined what a STUNNING LONDON HIDDEN GEM I'd have found on my way there. Timothy Oulton is UNIQUE, it has an attention to details which is astonishing, it truly is an art

Today my wife and I visited the Timothy Oulton outlet store in Abergavenny for the first time. What a dazzling, sumptuous array of furniture and beautiful pieces! And a charming, helpful and well-informed member of staff. We are in limbo at the moment, having moved out of our ho

Very friendly & helpful service

Marcos Lazzarotto successfully helped me with an order. He listened to my queries and was accurate in all information provided. He proved to be very courteous, diligent and professional. I am grateful for his excellent and friendly service.

Everyone we have spoken to has been brilliant. Helpful, professional and have delivered everything they promised. Delighted with our purchase which is great quality and fantastic value for money.

We love our Timothy Oulton yeti chairs... comfortable and stylish we love the quality and craftmanship and know we will love them for years to come. The staff are always so helpful and the service is very personable.

I visited the Liverpool gallery with my daughter, had a good look around at all the beautiful items, his pieces truly are a work of art. The customer service was excellent too, we were approached by a member of staff called Lisa to see if we needed any assistance and she was real

Good energy in the shop to show case all the products

Rory provided excellent service.

Ordered lots of items via the TO Outlet Store in Abergavenny and found Claire and Bethan and absolute pleasure to deal with. From ordering to collection of goods everything was brilliant.

What a fantastic shop The staff Theresa and Lisa were absolutely fantastic The shop itself is absolutely full of beautiful items thank you for making me so welcome and for taking care of my order I really appreciate your help I will obviously come back to you every time in the fu

Great service from Claire my lovely!!!

I’m in touch with your colleague Rory Flynn. His customer service is excellent. He always answers very quickly and is super friendly and competent. Please continue the same way! Just perfect

The service was fantastic Ndola Matthew’s could not do enough to help us further our collection of Timothy Oulton furniture. Very open to all our thoughts and gave good advice

Brilliant experience at the liverpool store. The store was really inviting and the Teresa couldn’t have helped us more with our order. 10/10!! Really happy with our experience

Great welcome from staff passionate about what they do.

Had the best experience. Staff so helpful, knowledgeable and friendly. Kurt especially was amazing. Helped us visualise the sofas and whole room with mock ups. Pleasure to shop there.

We have had a very good experience at the Timothy Oulton store on Tottenham Court Road, with the sales assistant Thomas Payne. He is very efficient, most helpful, patient and gave us excellent service. We would highly recommend him and this store for a very good furniture shoppin

I found the shop very inviting and interesting with high quality items. The story behind many objects was unique.

I bought four brown leather mimi chairs for a fraction of the price. They arrived in perfect condition. The chairs are Top quality, stunning chairs all at a real bargain price. Great communication with the store team who went above and beyond and gave first class service. T