It looks like you are browsing from outside {origin}.
Skip to main content

DELIVERY & RETURNS

DELIVERY

Most of our pieces are handmade to order, lead times can be found on the product pages. Once your order is ready for delivery, our deliver partner will be in touch to arrange a convenient date. We offer a white glove delivery service, with delivery rates dependent on where you live.

To ensure a smooth delivery:

It is your responsibility to ensure your items will fit through any access points such as doorways, stairways, hallways, and lifts. We offer a handy Will it Fit guide to help you measure your access points. Should you have any concerns, please get in touch with us.

What to expect on the day:

On the day of delivery, you'll receive a call from our team when they are one hour away. We'll carefully unpack and inspect each item, place it in a room of your choice, and assemble it for you. We will also ensure all packing materials are removed and recycled where possible. We are unable to install mirrors, artwork, or any electrical items including lighting.

For further info:

Our FAQs should answer any delivery questions you may have, or refer to the delivery section in our Terms & Conditions. You can also get in touch with us at [email protected] or by Live Chat.

STANDARD DELIVERY RATES - UK

Mainland UK - including IOW, SI, and the following postcodes: HS, IM and ZE

Cushions and small accessories - free delivery

Small size deliveries (e.g. dining chair) - £39

Medium size deliveries (e.g. 2 seater sofa) - £89

Large size deliveries (e.g. dining table) - £199

Highlands & Islands - including Northern Ireland, the Highlands, and all UK non-mainland postcodes

Cushions and small accessories - £15

Small size deliveries (e.g. dining chair) - £79

Medium size deliveries (e.g. 2 seater sofa) - £179

Large size deliveries (e.g. dining table) - £399

OWNERS' CLUB MEMBERS:

Mainland UK - including IOW, SI, and the following postcodes: HS, IM and ZE

Owners' Club members receive free delivery on orders over £7,500. For orders under £7,500 please refer to our Standard delivery rates.

Highlands & Islands - including Northern Ireland, the Highlands, and all UK non-mainland postcodes

Owners' Club members receive discounted delivery on orders over £7,500. For orders under £7,500 please refer to our Standard delivery rates.

Small size deliveries (e.g. dining chair) - £39

Medium size deliveries (e.g. 2 seater sofa) - £89

Large size deliveries (e.g. dining table) - £199

RETURNS

We take enormous pride in the quality of our handcraftsmanship and authenticity of our materials, and we hope you are delighted with your purchase. Should you wish to return your item, you must inform us within 14 days of delivery by contacting the gallery you purchased from, or by emailing [email protected] if your purchase was made online. You will be responsible for the cost to return the item to us, and all made-to-order items carry a 20% restocking fee. If you are returning your item due to a fault, you must inform us within 5 days of delivery.

Certain items including bespoke pieces are not eligible for returns. For more information on our Returns policy please see section 4.10 of our Terms & Conditions.