ACCESSIBILITY POLICIES
At Halo Creative & Design Limited including our subsidiaries and affiliates, including, but not limited to, Timothy Oulton United Kingdom Limited, Timothy Oulton Retail USA Corporation and Timothy Oulton Hong Kong Limited ("Timothy Oulton"), we are committed to providing exceptional customer experiences to all of our customers. Making services accessible to persons with disabilities is an important part of our commitment to best on planet customer service.
We strive to provide our services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services in the same place and in a similar way as other customers.
This policy establishes our commitment to accessible customer service under the Americans with Disabilities Act ("ADA").
APPLICATION
Timothy Oulton's Accessible Customer Service Policy ("the Policy") applies to all of our employees and managers, and to any third parties (e.g., contractors) who we may arrange to provide our goods and services on our behalf. This policy applies to the extent that members of the public interact with our representatives directly and are able to directly access our services, products, and premises.
WEBSITE
Timothy Oulton strives to maintain a website that is both accessible to all visitors and compliant with the Web Content Accessibility Guidelines (WCAG) put forth by the World Wide Web Consortium (W3C).
We recognize that accessibility and usability are not always possible in every area of the website, or for those visitors using assistive technologies and devices. Timothy Oulton conducts accessibility reviews of its website and remediates issues uncovered by these audits. Please be aware that our efforts are ongoing.
The website does not have a separate accessibility statement. This is because we've tried to design www.timothyoulton.com to be as accessible and usable as possible for every user.
The website should also be compatible with: basic operating system screen magnifiers, speech recognition software, such as Dragon Naturally Speaking and operating system speech packages.
HAVE FEEDBACK OR NEED HELP?
We welcome your feedback on the accessibility of Timothy Oulton. If you have specific questions or feedback about this site's accessibility or need assistance using specific features, please contact us via email at [email protected]. If you have found an inaccessible area on the site, please specify the web page or element and provide any other relevant information to help us locate the problem.
In the event a page cannot be made accessible, we will work to make a text version of the content available. Please contact us via email at [email protected] to request a specific electronic format. Please provide us with your contact information, the format you require, the web page address and the location of the content.
IF YOU ARE HAVING DIFFICULTY NAVIGATING THE SITE, PLEASE CONTACT US FOR ASSISTANCE WITH USING OUR SITE OR WITH PLACING YOUR ORDER. PLEASE FEEL FREE TO EMAIL US AT [email protected] with "URGENT SUPPORT REQUIRED" in the subject line.
We welcome your questions about this accessibility statement and comments on how to improve our website's accessibility.
COMMUNICATION
When communicating with people with disabilities, we will do so in ways that take into account their disability. Accordingly, we will train any staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
ASSISTIVE DEVICES
People with disabilities are welcome to use their own personal assistive devices (e.g., white cane, wheelchair, hearing and visual aids) in order to access or use our facilities and obtain our services, to the extent that those facilities and services are made available and accessible to the general public. We will train our staff to become familiar with various assistive devices that may be used by customers with disabilities while accessing our services. We will also ensure that staff know how to use assistive devices that are available for customers on our premises.
SERVICE ANIMALS AND SUPPORT PERSONS
People with disabilities who are accompanied by a service animal are welcome on all parts of our premises that are open to the public and other third parties. Customers may keep the animal with him/her unless excluded by law, in which case, we will consider alternative measures to access to our services. Our staff and others dealing with the public on our behalf will be trained on how to interact with people with disabilities who are accompanied by a service animal.
Any person with a disability who is accompanied by a support person will be allowed to enter our facilities with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
NOTICE OF TEMPORARY DISRUPTION
In the event of a planned or unexpected disruption in facilities or services usually used by people with disabilities, Timothy Oulton will post a notice about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at or near the affected facility or service and/or through other means (e.g., website) where necessary.
TRAINING FOR STAFF
We will provide training to Timothy Oulton employees, all persons who are involved in the development and approval of our policies, and all other persons who provide goods, services or facilities on behalf of Timothy Oulton. This training will be provided shortly after staff commence their duties and/or upon changes to this Policy, practices and procedures.
Training will include the following:
The purposes of the Americans with Disabilities Act and the requirements of the customer service standard;
How to interact and communicate with people with various types of disabilities;
How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
How to use various assistive devices available on our premises, if any;
What to do if a person with a disability is having difficulty in accessing our facilities and services; and
Our policies, practices and procedures relating to the customer service standard.
FEEDBACK PROCESS
We welcome any feedback on our goods, services, and facilities from people with disabilities. Please send your comments to the following:
All feedback, including complaints, will be handled as quickly as possible. We will consider your comments carefully, and you can expect to hear from us within a reasonable period of time. Please understand that some inquiries may take longer to address.