What is the cost of delivery?
Delivery costs vary depending on where you live and the number/size of pieces that you purchase. Once we receive your order, we will send you a personalized delivery quote.
What about delivery of large items?
For large items, our Ambassadors will ask you a few simple questions to ensure a smooth delivery. Please make sure there is sufficient access for us to deliver your item by checking the measurements listed below. Ensure the same units (cms or inches) are used when comparing against the size of your item. If any doubt, please contact your closest store.
- Size of doorways
- Size of any ramps
- Size of the elevator/stairwell
- Size of the windows (if required for access)
Please ensure there is a parking option for the delivery truck or a street permit for delivery.
How long will it take to receive my furniture?
We do keep a small number of best-selling items in stock which can be delivered from your local store. Most pieces are made to order in our workshop and will take longer to arrive. Every Timothy Oulton piece is individually handmade, and its handcraftsmanship makes each piece special. We appreciate your patience while your unique item is being made.
Who should I contact if I have a delivery issue or if my delivery is late?
When an order is placed, the attending Ambassador in store will share their contact details, and be available to answer any enquiries. If you don’t have the store information, please feel free to contact us here.
How do I assemble my product once it’s delivered?
Assembly instructions will be included when your item is delivered. For example, assembly may include simply screwing in chair feet or hanging the crystals or glass components of your chandelier. A furniture assembly service (excluding lighting) is available in most areas; please contact your closest store for more details.
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